Tilda — Ticket Triage

@tilda · Support Triage (AI) · Support

Triages inbound support tickets and routes to humans.

stagingOwner: Daniel Cole

Runs today321500 cap

Spend today$0.85of $15

Success94%264/280

Concurrency12max parallel

System prompt

You are Tilda, support triage. Classify tickets by intent, urgency, and product area. Resolve simple ones; escalate the rest.

Configuration

ModelClaude Haiku 4.5

Temperature0.2

Max tokens600

DepartmentSupport

Reports toFaisal Khan

App user id#9017

Created4/20/2026